Frequently Asked Questions
How long is shipping? (Domestic United States)
Shipping can take up to 7 days, so please be sure to plan accordingly and have a little patience while your exciting new products make their way to you.
Do you ship Overseas?
At the moment, we currently do not offer shipping overseas, but we are definitely looking into the possibility of making that happen in the near future. We know how much you want to rock our fabulous wig kits no matter where you are in the world! Stay tuned for updates because we’re all about bringing the joy of travel and style to more corners of the globe! 🛫✨
My order is missing or has not been delivered as scheduled. What Should I do?
Although our mission is to get everyone products shipped to them as quickly and safely as possible, we understand that sometimes unexpected twists can occur. In those unforeseen circumstances, we encourage you to fill out the contact details on our contact page. Our dedicated team will jump into action and assist you within 24 hours, so you can get back to what you love—traveling and expressing yourself through fabulous and affordable travel items.
What shipping carrier do you use?
At J.O.Y.Travel, we want to make your shopping experience as smooth as possible! We ship our fabulous wig kits through either UPS or USPS, ensuring your new look arrives safely. Enjoy a flat shipping rate of just $7.94 on all orders. If you’re in a hurry and need a rush order, be sure to check out the additional fee for faster delivery. Get ready to express yourself and travel in style with our products!
Is J.O.Y.Travel a real website? Where are the reviews?
J.O.Y.Travel is definitely real—NO SCAM HERE! WE PROMISE! We are an exciting upcoming online travel store that offers affordable, fashionable, and seamless essentials for your everyday travel experience. We understand that travel can be a hassle, but with J.O.Y.Travel, we're dedicated to making your adventures as smooth as possible!
Whether you're jet-setting across the globe or just taking a weekend getaway, we've got you covered with trendy travel items that make packing and preparing a breeze. Our mission is to ensure that every journey you embark on is filled with joy, style, and convenience.
Traveling should be about making memories, not stressing over logistics. So gear up and get ready to explore the world with J.O.Y.Travel, where each trip becomes an adventure in style!
Return Policy
J.O.Y.Travel, we want you to be thrilled with your purchase! That’s why we offer a hassle-free 30-Day Return Policy. If you’re not completely satisfied, you can return your items within 30 days for a full refund.
Please make sure that all products are sealed and in “brand new” condition. Unfortunately, used items or those damaged by the consumer will not be eligible for an exchange or refund.
Once we receive your returned product, please allow up to 7 days for the money to reflect back in your account, depending on your bank's processing times. We’re here to ensure your travel experience is as fabulous as your new travel adventures.
Do you accept used or opened returns?
All products that are returned must be unused and in “brand new” condition. Any open, unsealed items are not eligible for an exchange or a refund. It's important to keep your items in perfect shape if you want to return them, so please double-check before sending anything back! We want everyone to have the best experience possible with our products, and adhering to these guidelines helps us ensure that. Thank you for understanding!
What do I do if I believe the product is defective or damaged?”
Defective or damaged items must be reported within a 48-hour time period from the time the item is delivered—NO EXCEPTIONS! We encourage our customers to call the number on our contact page regarding defective and damaged items ONLY! For all other inquiries, please refer to our contact page; we’ll respond to your email as quickly as possible.